---Online Store Policy (Tools & Accessories)---
Orders placed on our online store for tools and accessories may only be canceled before they ship, and in most cases are non-returnable.
In some cases we can exchange products for another products, but restocking charges may apply, and customer is responsible for shipping. Please call us for more information.
---Metal Roof Order Policy---
Because our products are custom manufactured for each job, we cannot accept returns.
When we figure roofing material takeoffs for the customer based on drawings or other dimensions, it is the responsibility of the customer to insure that the amounts and lengths specified are accurate.
Once payment is received, Best Buy Metals reserves the right to immediately begin production of the materials. An order can be canceled only if the material has not been produced.
IF THE ORDER HAS ALREADY PRODUCED, IT IS THE PROPERTY OF THE CUSTOMER. IN THIS CASE THE ORDER CAN NEITHER BE CANCELED OR RETURNED.